Texas crime victims compensation?

Sadly last year on my wifes 21st birthday she was raped. She filled out the proper forms for crime victims compensation. Following the next few weeks she enrolled in counseling but there was already to much emotional damage. An ambulance was called on her by her counselor because she was in fear my wife would try and hurt herself. The last and final straw was the attempt, and thankfully the failure, to end her own life. End result she was placed in a psychiatric ward at a near by hospital for nearly a week. All of this with no insurance. My question comes to this. Nearly a year later she found that her credit score plumited and collection agencies are now calling to collect for the money the Crime Victims Compensations should or at least partially covered. Apparently they didnt. What do i do now? Wil her credit score be permanently screwed or can it be fixed? Please help.